Privacy policy

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Overview

Privacy policy

Controller of this website and the collected Personal Data is CDE IT, poslovne in informacijske rešitve, d.o.o. (CDE).

We take your privacy very seriously and we guarantee that we will do everything necessary to prevent any possible violation or abusing.

This privacy policy describes how we use and process the Personal Data that we collect using this site.

Security ensuring

CDE is the holder of the International Information Security Certificate, ISO 27001: 2013, and is committed to protecting the privacy of users of CDE websites, its customers, current and potential partner companies.

In CDE, we carry out numerous technical and organizational measures to ensure the greatest possible protection of Personal Data and other confidential information.

CDE employees who have access to customer data are committed to the company's privacy policy and other strict internal documents. Any employee who violates or misused the law, contractual provisions or internal regulations of the company, is subject to disciplinary measures, including the termination of an employment relationship and may also be subject to criminal prosecution.

Which Personal Data are being collected?

At website visiting

When visiting the website http://www.cde.si/, we collect the following information: IP address, date and time of visiting the website and cookies.

Subscription to our newsletters

At your subscription to our newsletters, we collect e-mail addresses of the subscribing users.

Cancellation of subscription to newsletters

If you no longer wish to subscribe to our newsletter, please click on the "unsubscribe link" in the email that you have received or write an e-mail notification with the "Sign out" subject to info@cde.si. In this case your e-mail address will be removed from our newsletter recepients list in within 30 days.

How the collected Personal Data will be used?

Date & Time of the website visit

Date & Time of website visit data are used for statistical purposes and analyses of visits of our websites only.

IP addresses

We use IP addresses to analyze trends, manage websites (content), track users' travels through our website. We do not associate IP addresses with other Personal Data or identifiers that would allow us to determine the identity of users.

e-mail addresses

In case that you sign up for our newsletter, we will use your email address to send us notifications about our products and services and news about trends in the services and products that we offer to our customers.

For the purposes of improving its performances, the CDE website uses cookies. Cookies are alphanumeric identifiers that are downloaded to your computer. While downloaded, by recognizing your browser, they influence on behavior of a website and customize the service content in order to improve your experience.

CDE cookies do not contain any additional personal and / or business data about users.

Additional data about CDE cookies policy can be read in a related document.

Disclosure of your Personal Data

Under no circumstances will we sell, transfer, transmit or lend your personal or business data to a third party, unless this would be required from us by legal authority. Data will not be used for any purpose that would harm you or any other person involved in any way. We will also not use your data to send promotional email or other unwanted promotional material unless you request it and confirm this option on the registration form or any other form on the website https://www.cde.si. The confidentiality of your data (privacy) will not be violated in any form.

Automated decision making and profiling

Your Personal Data are not used for the purposes of decision making and / or profiling.

Sending of your Personal Data outside the EU

We do not send or disclose your Personal Data to countries outside the European Union.

Access your data, rectification and erasure

You have the right to:

Get information if CDE is processing your Personal Data;
Request a copy of your Personal Data, which are processed by CDE;
Request rectification of your Personal Data;
Request erasure of your Personal Data;
Complain about processing of your Personal Data;
Request quitting of processing your Personal Data.

In all these cases we ask you to notify us via e-mail message to info@cde.si. Your request will be handled as soon as possible and at the latest within 15 days.

Changes in privacy policy

We regularly review our privacy policy and refresh it if necessary. This privacy policy was last updated on May 25, 2018.

Links to websites

This site contains links to other websites. Please be aware that CDE is not responsible for the security policy and practice of 3rd Party websites. This privacy policy applies only to data collected on CDE websites.

Contact

If you have any questions regarding the processing of your Personal Data, concerns or complaints regarding the CDE's Privacy Policy or Practice, you can contact:

CDE IT, poslovne in informacijske rešitve, d.o.o., Tehnološki park 24, 1000 Ljubljana
Phone: +386 (0)1 500 47 10
Fax: +386 (0)1 500 47 11
E-mail: info@cde.si

Please use your desired communication channel as CDE is using COCOS CEP technology

Click HERE for web audio call

Click HERE for web video call

Click HERE for Live Chat Support

Fax:
+386 (0)1 500 47 11

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Requested department
Sales
Support

Description	User Trainings	Advanced User Trainings	Developers Training
Training Duration:	Min 1 day	Min 1 day	Min 1 day
Location:	Customer premises	CDE premises	CDE premises
Participants – target group:	COCOS system users: agents, operators, consultants, supervisors / team-leaders, call center, customer care, sales, marketing managers, administrators.	Advanced users: administrators, supervisors / team-leaders, IT personnel.	Technical personnel with a basic knowledge of programming: knowledge of WinOS, basics of MsSQL, basics of programming, general technical knowledge of computer networking and computer telephony integration (CTI technologies).
Training objectives:	understanding of COCOS software operations, software administration and management, understanding of work results and conditions, understanding of reports and statistics, preparation of reports and analysis.	understanding of COCOS software operations, advanced usage of COCOS tools and modules (VSS, CC Administrator, CATI Editor, Campaign Manager and other tolls, etc.), 1^stlevel technical support trainings.	understanding of COCOS software operations, advanced usage of COCOS tools (editors), where basic development knowledge is required, introduction of methods for integration with other (external) systems, CIM/CRM system set-up – on a real customer case or test case.
Training topics:	Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes. COCOS CC Administrator, COCOS CC Agent and PC phone, call campaigns (preparation, import/export, statistics), presentation of CIM/CRM applications, work flow management (multi level tasking), using of other user tools and modules (depending on the complexity of implemented system, communication channels and modules).	Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes. Some of the possible topics: COCOS environment (modules, relations between modules), agent workstation installation and administration, call center administration (users), call center server installation and administration, call campaigns management (generation, import/export, statistics), call center statistics – advanced level, entry forms – surveys (basic level, CATI editor), IVR/VRU server – installation and administration, WFS server installation and administration, COCOS CRM model.	Presentation of COCOS portfolio. Some of the possible topics: main modules, mutual relations, operations of each module from data flow perspective, VRU / IVR server - script language, COCOS CRM model, CSL language – basic level, syntax, its usage in CATI forms, CSL language – advanced usage (SQL & WFS – work flow management support (integration in applications – user forms).
Training methods:	lecture, practical demonstration, discussion.	lecture, practical demonstration, practical exercises, discussion.	lecture, practical demonstration, practical exercises, workshops, discussion, test.

COCOS CC CERTIFICATE I:		Basic technical training for maintenance experts of COCOS software solutions
Training topics	Training duration	Participants – target group	Training objectives
presentation of COCOS portfolio, COCOS Call Center and Customer Care Suite.	3 days	Advanced users: administrators (system administrators, maintainers), technical personnel. Minimum knowledge required: knowledge of WinOS, MsSQL basics, general technical knowledge of computer networking and computer telephony integration (CTI technologies).	knowledge of COCOS portfolio, understanding of COCOS software operations, independent administration and installation of COCOS software solutions, ability to independently perform 1^st level technical support for COCOS solutions.

COCOS CC CERTIFICATE II:		Advanced technical training for maintenance experts of COCOS software solutions
Training topics	Training duration	Participants – target group	Training objectives
presentation of COCOS portfolio, COCOS Call Center and Customer Care Suite – advanced level.	3 days	Advanced users: developers, SW integrators, creators of entry forms. Minimum knowledge required: participation in COCOS CERTIFICATE I training, advanced knowledge of WinOS administration, advanced knowledge of SQL & MsSQL DB / administrative tools, programming knowledge in at least one programming language (for example: Visual Basic,...), understanding the programming techniques, general technical knowledge of computer networking and computer telephony integration (CTI technologies).	knowledge of COCOS portfolio, advanced usage of COCOS software solutions – also to be able to independently install and administer CIM/CRM solution using COCOS tools and modules, to be able to integrate COCOS solutions into customer environment.

COCOS IP PBX CERTIFICATE I:		Basic technical training for maintenance experts of COCOS IPPBX
Training topics	Training duration	Participants – target group	Training objectives
COCOS IP PBX	2 days	Telecommunication network administrators Minimum knowledge required: knowledge of voice technologies, knowledge of PBX and IP telephony, knowledge of ISDN/Centrex technologies, voice and data networks.	knowledge of COCOS portfolio, understanding of COCOS IP PBX operation, independent administration and installation of COCOS IP PBX, ability to independently perform 1st level technical support for COCOS IPPBX solutions.

COCOS SALES CERTIFICATE:		COCOS sales training for sales reps
Training topics	Training duration	Participants – target group	Training objectives
presentation of COCOS portfolio, call center organization, customer care management, call center services and products.	1-2 days	Sales network: sales reps, distributors; Sales and management personnel.	knowledge of COCOS portfolio, knowledge of customer care & call center management and organization, knowledge of CC services and offer in terms of sales, knowledge of CC elements, offer / tender formation and different implementation methods (purchase, outsourcing, hosting).

COCOS CC CERTIFICATE I:		Basic technical training for maintenance experts of COCOS software solutions
Training topics	Training duration	Participants – target group	Training objectives
presentation of COCOS portfolio, COCOS Call Center and Customer Care Suite.	3 days	Advanced users: administrators (system administrators, maintainers), technical personnel. Minimum knowledge required: knowledge of WinOS, MsSQL basics, general technical knowledge of computer networking and computer telephony integration (CTI technologies).	knowledge of COCOS portfolio, understanding of COCOS software operations, independent administration and installation of COCOS software solutions, ability to independently perform 1^st level technical support for COCOS solutions.

COCOS CC CERTIFICATE II:		Advanced technical training for maintenance experts of COCOS software solutions
Training topics	Training duration	Participants – target group	Training objectives
presentation of COCOS portfolio, COCOS Call Center and Customer Care Suite – advanced level.	3 days	Advanced users: developers, SW integrators, creators of entry forms. Minimum knowledge required: participation in COCOS CERTIFICATE I training, advanced knowledge of WinOS administration, advanced knowledge of SQL & MsSQL DB / administrative tools, programming knowledge in at least one programming language (for example: Visual Basic,...), understanding the programming techniques, general technical knowledge of computer networking and computer telephony integration (CTI technologies).	knowledge of COCOS portfolio, advanced usage of COCOS software solutions – also to be able to independently install and administer CIM/CRM solution using COCOS tools and modules, to be able to integrate COCOS solutions into customer environment.

COCOS IP PBX CERTIFICATE I:		Basic technical training for maintenance experts of COCOS IPPBX
Training topics	Training duration	Participants – target group	Training objectives
COCOS IP PBX	2 days	Telecommunication network administrators Minimum knowledge required: knowledge of voice technologies, knowledge of PBX and IP telephony, knowledge of ISDN/Centrex technologies, voice and data networks.	knowledge of COCOS portfolio, understanding of COCOS IP PBX operation, independent administration and installation of COCOS IP PBX, ability to independently perform 1st level technical support for COCOS IPPBX solutions.

COCOS SALES CERTIFICATE:		COCOS sales training for sales reps
Training topics	Training duration	Participants – target group	Training objectives
presentation of COCOS portfolio, call center organization, customer care management, call center services and products.	1-2 days	Sales network: sales reps, distributors; Sales and management personnel.	knowledge of COCOS portfolio, knowledge of customer care & call center management and organization, knowledge of CC services and offer in terms of sales, knowledge of CC elements, offer / tender formation and different implementation methods (purchase, outsourcing, hosting).

Communication	Leadership	Working with Clients	Motivation and Stress
First Voice of the Company telephone communication.	CC Organization & Management call center organization, achieving high quality support, establishing a winning team.	Customer Care Management loyalty as the competitive advantage.	I want – I must = Motivation motivational trainings.
Business is communication basis of business communication.	Leadership of teams creating a sociological profile of managers.	Telephone sales techniques
Convince me with arguments successful persuasion is half of the success.		How to make your customer your friend

Description	User Trainings	Advanced User Trainings	Developers Training
Training Duration:	Min 1 day	Min 1 day	Min 1 day
Location:	Customer premises	CDE premises	CDE premises
Participants – target group:	COCOS system users: agents, operators, consultants, supervisors / team-leaders, call center, customer care, sales, marketing managers, administrators.	Advanced users: administrators, supervisors / team-leaders, IT personnel.	Technical personnel with a basic knowledge of programming: knowledge of WinOS, basics of MsSQL, basics of programming, general technical knowledge of computer networking and computer telephony integration (CTI technologies).
Training objectives:	understanding of COCOS software operations, software administration and management, understanding of work results and conditions, understanding of reports and statistics, preparation of reports and analysis.	understanding of COCOS software operations, advanced usage of COCOS tools and modules (VSS, CC Administrator, CATI Editor, Campaign Manager and other tolls, etc.), 1^stlevel technical support trainings.	understanding of COCOS software operations, advanced usage of COCOS tools (editors), where basic development knowledge is required, introduction of methods for integration with other (external) systems, CIM/CRM system set-up – on a real customer case or test case.
Training topics:	Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes. COCOS CC Administrator, COCOS CC Agent and PC phone, call campaigns (preparation, import/export, statistics), presentation of CIM/CRM applications, work flow management (multi level tasking), using of other user tools and modules (depending on the complexity of implemented system, communication channels and modules).	Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes. Some of the possible topics: COCOS environment (modules, relations between modules), agent workstation installation and administration, call center administration (users), call center server installation and administration, call campaigns management (generation, import/export, statistics), call center statistics – advanced level, entry forms – surveys (basic level, CATI editor), IVR/VRU server – installation and administration, WFS server installation and administration, COCOS CRM model.	Presentation of COCOS portfolio. Some of the possible topics: main modules, mutual relations, operations of each module from data flow perspective, VRU / IVR server - script language, COCOS CRM model, CSL language – basic level, syntax, its usage in CATI forms, CSL language – advanced usage (SQL & WFS – work flow management support (integration in applications – user forms).
Training methods:	lecture, practical demonstration, discussion.	lecture, practical demonstration, practical exercises, discussion.	lecture, practical demonstration, practical exercises, workshops, discussion, test.